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Development projects bring knowledge from different experts together, with a view to improve economic efficiency. The variables of a project, e.g. time, roles, management, input, output and so on, are defined to accommodate the knowledge content these experts bring with them. Their interaction can hinder the application of expert knowledge because the knowledge content also reflects personal beliefs, heuristics and experiences of these experts. Project planning combines their expert knowledge, but in practice this combining rarely occurs. The expert interaction is limited by the experts’ capacity to reflect on their professional differences.

The process management workshop enhances the experts’ interaction by enabling them to identify project variables to be modified. The workshop discusses first the so-called content process, then the exchange process and finally the interface process, ideally over two days. The workshop material provides experts with key elements of these processes which they can relate to their individual interaction experience. Therefore the workshop material can only be used after a sufficient time of project implementation, often around 6 months. Experts can then re-interpret the events during the preceding months and reconstitute how they have produced these three processes in the particular project. In doing so, they can contemplate modifications to project variables, the changes to roles, management, inputs and outputs are elaborated with the views and insights of all experts.